Last Updated: March 2, 2026

Tranador Health (“Tranador Health,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website (the “Site”) or contact us.

Contact:
Email: support@tranadorhealth.com
Phone: (253) 300-1141, (913) 354-4467, (888) 877-7022

1) What This Policy Covers

This Policy applies to information collected through:

  • Our Site and related online pages;
  • Contact forms and inquiries;
  • Email, phone, text/SMS communications initiated through us;
  • Basic analytics and cookies (if enabled).

Important: If you become a patient/client or receive clinical services, you may also receive a separate Notice of Privacy Practices (NPP) describing how protected health information (PHI) is handled under HIPAA (where applicable).

2) Information We Collect

A) Information You Provide

We may collect information you submit, such as:

  • Name, email address, phone number
  • Message content, appointment requests, and form entries
  • Any information you choose to provide when you contact support

B) Information Collected Automatically

When you use the Site, we may collect:

  • IP address, device identifiers, browser type
  • Pages viewed, time spent, referral source
  • General location (city/state level) derived from IP
  • Cookies or similar technologies (see Cookies section)

C) Sensitive Information

Please do not submit highly sensitive medical or personal information through general website contact forms unless specifically requested through a secure method. If you are a patient, use the designated secure channels provided to you.

3) How We Use Information

We use information to:

  • Respond to inquiries and provide customer support
  • Schedule or coordinate services and operational workflows
  • Improve the Site and user experience
  • Maintain security, prevent fraud, and protect our systems
  • Comply with legal obligations and enforce our terms
  • Communicate with you (including via email/SMS/phone where you consent or where permitted by law)

4) How We Share Information

We may share information in these situations:

A) Service Providers

We may share information with vendors who help operate our business (e.g., website hosting, analytics, email/SMS, scheduling tools), under appropriate confidentiality and security commitments.

B) Legal, Safety, and Compliance

We may disclose information if required by law, court order, subpoena, or to:

  • Protect rights, property, and safety of Tranador Health, our users, or others
  • Investigate suspected fraud, security threats, or violations

C) Business Transfers

If we undergo a merger, acquisition, or asset sale, information may be transferred as part of that transaction.

We do not sell your personal information for money.

5) Cookies & Analytics

We may use cookies and similar technologies to:

  • Make the Site work properly
  • Remember preferences (where applicable)
  • Measure traffic and usage (analytics)

You can control cookies through your browser settings. If you disable cookies, some features may not function properly.

If you use third-party analytics (e.g., Google Analytics), those providers may set their own cookies and collect data according to their own policies.

6) Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Policy, including:

  • Providing support and responding to requests
  • Security and fraud prevention
  • Legal and compliance obligations

Retention periods may vary depending on the type of information and applicable laws.

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure. You use the Site at your own risk.

8) Your Choices and Rights

Depending on where you live, you may have rights to:

  • Request access to or correction of your information
  • Request deletion of certain information
  • Opt out of certain communications

To make a request, contact us at support@tranadorhealth.com. We may need to verify your identity before fulfilling requests.

Communication Preferences

  • Email: You can unsubscribe using the link in emails (if provided) or by contacting us.
  • SMS/Text: Reply STOP where applicable or contact us.
  • Phone: You can request not to be called for non-essential communications.

9) Children’s Privacy

The Site is not intended for children under 13. We do not knowingly collect personal information from children under 13 through the Site. If you believe a child has provided information, contact us so we can address it.

10) External Links

The Site may link to third-party sites or tools. We are not responsible for their privacy practices. Please review their policies directly.

11) Changes to This Privacy Policy

We may update this Policy from time to time. The “Last Updated” date shows when changes were made. Continued use of the Site after changes means you accept the updated Policy.

12) Contact Us

Questions or requests related to privacy? Contact us:
Email: support@tranadorhealth.com
Phone: (253) 300-1141, (913) 354-4467, (888) 877-7022

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