Switching From In-Person to Online Care: A Practical Guide
Moving your care online is more straightforward than it sounds — here's what actually needs to happen.
What to bring with you
Your current diagnosis (if any), a list of medications you’re taking or have tried, and a general sense of your treatment history. You don’t need official records in hand to start — your provider will guide the intake conversation.
Continuity of care
If you’re currently on medication, this gets reviewed as part of your first appointment so your new provider understands what’s been working and what hasn’t, rather than starting over from zero.
What changes, and what doesn’t
The clinical process — evaluation, prescribing, follow-ups — works the same way. What changes is the format: video instead of an office visit, and prescriptions sent electronically instead of handed to you on paper.
Why people make the switch
Common reasons include moving, a long-time provider no longer being available, wanting more scheduling flexibility, or simply wanting to avoid an in-person waitlist.
Common Questions
Will my new online provider need my old medical records?
It helps but isn't strictly required to start — sharing what you remember about your history and current medications is often enough for a first appointment.
Can I keep the same medication I'm already on?
Your new provider will review your current medication as part of the first appointment and discuss whether to continue, adjust, or change it based on their clinical judgment.
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