What Happens If You Need to Cancel or Reschedule?
Cancellation policies are set by individual providers and explained clearly before your first session — with reasonable flexibility built in.
Life happens, and cancellation policies at CalmSity are built with that in mind. Specific policies are set by individual providers and will be explained clearly before your first session, so there are no surprises.
The general guideline
In general, at least 24 hours’ notice is requested to cancel or reschedule without a late-cancellation fee. This gives your provider a reasonable chance to offer that time to someone else.
If something comes up unexpectedly
If an emergency or something unexpected happens with less notice, reaching out as early as possible is the best move — the team will do their best to accommodate the situation rather than applying a rigid rule regardless of circumstances.
Common Questions
Is the 24-hour rule the same for every provider?
It's the general guideline, but exact policies are set by individual providers and explained before your first session — worth confirming directly for your specific provider.
What if I have a genuine emergency?
Reach out as early as possible — the team will do their best to accommodate unexpected situations rather than applying the policy rigidly.
Have a scheduling question?
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